TERMS OF SERVICE FOR OUR ONLINE COURSES AND DIGITAL PRODUCTS AND DIGITAL PRODUCTS
Hello and welcome to Pet Perspective! We're so happy to have you join us. These are our Terms of Service (“Terms”) which apply to all clients of Pet Perspective [ABN 51303843495] (“we, us, our”). By using our Website and Services, you're agreeing to these Terms together with any other terms and conditions and policies we publish or link to (together an “Agreement”). If you do not agree, unfortunately you cannot join our Course, or use our Products.
 
ONLINE COURSES AND DIGITAL PRODUCTS WE WILL PROVIDE
Our Online Courses encompass two offerings presently. One of them is the Puppy School Instructors' Course, designed to impart fundamental knowledge and insights necessary for managing a puppy school. The second course, known as the Puppy Video Course, is tailored to educate caregivers and puppy owners about essential aspects of puppy behaviour and training. Throughout these Online Courses we offer a range of materials and resources to support your learning journey. We also offer a Puppy Manual, a Kitten Manual, behaviour handouts, and PowerPoints as digital products, and may provide bespoke services. Any bespoke services include 2 rounds of revisions, and any further revisions will incur additional costs. 

BEFORE PURCHASE
Things you need to know before purchasing Online Courses and Digital Products on our Website
Before you buy anything from our website, there are a few things you should know:
•    you need to be over 18 years or have parental consent;
•    please give us complete and accurate information, and let us know if anything changes;
•    you need to use any special offers or gift codes or discounts at the time of purchase; they can't be applied after the fact; and
•    you need to have adequate technology set up and internet access to participate in the Online Course. Our course is hosted on the Platform. 
You also promise us that you are in a state of sound physical and mental well-being. This is because our courses can be physically and emotionally challenging.

Things you should know about information in our Course and any Digital Products
•    The Materials we provide are intentionally crafted to offer a broad and foundational understanding that is applicable to a wide audience. Nevertheless, because each individual's circumstances and objectives are distinct, we cannot assure you attain any specific outcome.
•    The Materials we provide are not a substitute for independent professional veterinary, health or medical advice. Participation in our Online Course is voluntary and is always at your sole risk. You are responsible at all times for your safety and wellbeing and that of the animals under your care.  You must always seek proper advice from a professional regarding any diagnosis, assessment or treatment of your pet. We are not liable for any Loss or Damage suffered in connection with your participation in any Online Course or reliance on any information or Digital Products we provide.

Acknowledgements you make when purchasing our Course and Digital Products
Whilst we aim to do our best, please be aware that there could be:
•    occasional errors or omissions in descriptions, prices, availability and promotions;
•    some Online Courses with limited places, and some that are limited to certain regions or groups of people; and
•    technical problems downloading Materials and using online software.
Except as required by law, we cannot guarantee the accuracy of the information, or the availability of the Online Courses and Digital Products. We also cannot guarantee the results of the Online Course as they are dependent on your learning, actions and implementation.
During our Online Courses we may make recommendations of suppliers for various products or services including food suppliers or veterinarians. Whilst we aim to make good recommendations, if you purchase from the supplier that is a contract between you and the supplier, and we are not involved. Therefore, you must direct any product or service concerns, requests for refunds or other feedback to the supplier. 

Payments
Payment methods for our Online Course and Digital Products may vary depending on the course and your preferred registration method:
•    You can make payments either through our website or directly through our Platform, depending on the course and their preferred registration method.
•    If you wish to enrol independently, you can make individual payments directly through our Platform.
•    Payments can be made conveniently through Paypal or Stripe, offering flexibility and security.
•    Payments can also be made by direct bank transfer. Email us to receive an invoice if you wish to be pay this way.
For courses like the Puppy Video Course, organisations including businesses, clinics, or trainers have the option to license it for their operations. You can acquire a subscription through our website or Platform and receive a unique link. The license offers the flexibility of a monthly or annual recurring subscription to accommodate different business needs and preferences. All users of the Online Course will be required to agree to these terms and conditions.
Prior to the commencement of the Online Course, please ensure that you make the necessary deposit or full payment as specified by us. Your spot cannot be secured or confirmed until payment has been received.
You also agree to pay any applicable currency conversion fees, or financial service provider fees where relevant. Where payments are made in instalments, you authorise us to deduct all accrued and outstanding fees from your credit card or debit card provided. You must ensure that sufficient funds are available in your nominated account to meet any withdrawals made by us on their scheduled due dates. Where payment is defaulted or not received, you authorise us to debit any outstanding funds from your nominated account, without the need for notifying you. 
All invoices must be settled within the specified timeframe of XX days. Late payments will result in the accrual of interest at a monthly rate of 10% per annum, and any associated debt recovery fees will be charged to your account.

AFTER PURCHASE
Things you need to know after purchasing a Course
After purchasing on our website, there are a few more things you should know:
•    please maintain the confidentiality of your login and password for your account;
•    please contact us by email at if you have any difficulty downloading any Materials, or if you have issues with the Online Course or Digital Products and want to request a refund;
•    please ask our prior written consent before any publication of information about us; and 
•    If there is a dispute, please keep all communications confidential.
You also must not allow any other people to use the Materials or your account, or to copy, duplicate, sell, re-sell or exploit the Materials in any way.

Your commitment to the Online Course
To get the most benefit out of our Online Course, you should: 
•    engage actively in the course content, discussions, and activities;
•    attend all sessions and stay on track with the course schedule;
•    continue to explore related topics and further your knowledge beyond the course.
You acknowledge and agree that you are solely responsible for your own success and outcomes during the Online Course. 

Things we’d love you to do after purchasing a Course or Digital Product
We love hearing from you after the Course to hear about your experience. If you have any photos, videos, testimonials and/or case studies we'd be thrilled if you would share them with us! We may even use them for marketing and information purposes, publications, exhibitions and professional awards across print or digital mediums, including our social media channels. 
However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at jen@petperspective.com.au.
 
OTHER MATTERS YOU SHOULD BE AWARE OF
We may change information on our website 
Except as required by law, we may change Course information, promotions, prices and availability and any other information on our website

We comply with the Australian Consumer Law
Our Online Course and Digital Products come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
•    to cancel this Agreement with us; and
•    to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Except as required by law we do not warrant the quality of the Online Courses and Digital Products or warrant that they will meet your expectations or provide refunds. We do not provide refunds for changes of mind, where you fail to provide us with adequate information, where you can no longer partake in part or all of an Online Course, or where you fail to comply with our instructions.
 
If we need to cancel part of a Course, we will provide a refund
On occasion we may cancel an Online Course where we are no longer able to provide it. In these or similar circumstances where we have to cancel the whole Course, we will provide you with a full refund. On occasion we may also need to change times or dates of sessions at short notice or even cancel parts of an Online Course. We will notify you as soon as possible of any changes.
 
We can refuse your participation in our Online Courses and Digital Products at any time
We may change, or stop providing our Online Courses and Digital Products, Website and Services at any time. We may also stop you using our Website and Services, disable your ability to purchase of our Online Courses and Digital Products, revoke any account and withdraw your authorisation to utilise any Materials if you breach this Agreement. We are not responsible to you for any changes, or if we suspend or stop our Online Courses and Digital Products.
 
INTELLECTUAL PROPERTY
We own or have permission to use all the Intellectual Property Rights in our Materials. However, we're happy to give you permission to use our Materials for your personal use, or in accordance with the licences below. You can't use our Materials for any commercial purposes without our prior written consent. If you want to use our Materials for anything other than personal use, you'll need to get in touch with us at jen@petperspective.com.au. We may ask you to pay a fee for these, and we'll need you to acknowledge our moral rights under the Copyright Act 1968.
 
Editing our Material
You must not edit our Course or Digital Products without our prior written consent. 
We maintain a force-free philosophy, using positive reinforcement methods to help Animals and their people. When editing or utilising our Course and Digital Products, all changes and advice must be in keeping with this philosophy.

Licenses
We offer different licenses to use our products. We offer a standard licence to print our Digital Products. This permits you to distribute printed copies of the entire document or selection thereof as handouts. You must not distribute the digital version. 
We also offer an extended license where you are permitted to distribute print and digital copies of the entire product. This permits you to distribute both digital and print copies of the entire document or selection thereof as digital copies or printed versions. 

RELIANCE ON ADVICE DISCLAIMER
Sometimes the information in our Materials may not be 100% accurate. We always try to make sure that the information is correct, but sometimes there may be mistakes or differences of opinion. The advice may also be based on historical information, veterinary health, veterinary medicine, veterinary behaviour, training education or laws that have since changed. Because of this, we can't guarantee that the advice we give is completely accurate or up to date. However, we promise to exercise due care in giving you the most accurate and useful information we can.
 
LIABILITY AND INDEMNITY 
To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services or any Online Courses and Digital Products purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Online Courses and Digital Products, your reliance on any of our information, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services, our recording of any events, and changes to dates and times of Online Courses and Digital Products.
To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to: -
•    The replacement of the Online Course or the supply of equivalent services; or
•    The payment of acquiring an equivalent Online Course.
In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Online Course you have paid for.
You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including, but not limited to where you provide incorrect information, infringe upon group session and posting regulations, or violate our Intellectual Property Rights.  

FORCE MAJEURE
Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent to which our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event. 
 

IF THERE IS A DISPUTE 
In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.
 
OTHER 
This Agreement is to be construed in accordance with the laws of NSW, Australia, and you and we submit to the jurisdiction of the courts of NSW, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between the terms in this document, and other terms and conditions on our website, these terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.
 
DEFINITIONS 
“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010. 
“Agreement” means these terms, and the general website terms and conditions and all other terms and conditions and policies published or linked to on our website. 
“Claim” means any claim, under statute, tort, contract or negligence, any demand, award or costs. 
“Force Majeure Event” means any event beyond our control which prevents us from complying with our obligations under this Agreement, including but not limited to, a pandemic, act of God, such as fires, earthquakes, floods, war or hostilities, riots, strikes, disorder or acts or threats of terrorism, or electrical failures, changes to regulations, weather events, travel limitations, venue closures. 
“Intellectual Property Rights” means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered. 
“Loss or Damage” means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, property damage and legal costs. 
“Materials” means any of our Materials and any and all online program and course materials, and anything provided to you during the course, and any digital products we provide. 
“Moral Rights” means any moral rights as defined under the Copyright Act 1968. 
“Online Course” means Puppy School Instructors' Course, Puppy Video Course, and Puppy Behaviour for Professionals and any future courses, and includes all Materials.
“Platform” means Thinkific.
“We, us, or our” means Jennifer Ann Nesbitt-Hawes t/as Pet Perspective [ABN 51303843495] and includes any of our directors, officers, employees, agents, partners, contractors. 
“Website and Services” means www.petperspective.com.au, and everything available on this website including, but not limited to, all Online Courses and Digital Products.